How EPIC Works

Step One

• Call EPIC at 1-866-956-5400 (TTY 626-723-2173).
• A hearing counselor will assist in determining your hearing needs and will locate a participating hearing provider near you.
• Contact the hearing provider and schedule an appointment.
• You will receive a Referral Activation Form and an EPIC booklet outlining EPIC’s features and prices in the mail.

Step Two

• Bring your Referral Activation Form to your appointment.
• Your hearing provider will determine the best hearing aid(s) for you.
• Upon agreement to the hearing aid(s) recommendation, the provider will fax your order to EPIC.
• Payment for your hearing aid(s) is made to EPIC at your hearing provider’s office.

Step Three

• Your hearing provider will contact you when shipment is received and they will schedule a fitting appointment.
• Submit your itemized EPIC hearing aid receipt* for reimbursement to:

UCare
Attn: Customer Services
P.O. Box 52
Minneapolis, MN 55440-0052

*EPIC receipt is made available after a 45-day trail period.