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Frequently Asked Questions (FAQs) about UCare and our web site

What is UCare?
UCare is an independent, nonprofit health plan providing health coverage and services to more than 175,000 members in Minnesota and western Wisconsin. Visit our About Us page for more information about our organization.

Who can become a UCare member?
UCare offers health insurance plans for individuals who are eligible for Medicare, have a disability, or qualify for coverage through a Minnesota Health Care Program, such as MinnesotaCare or Medical Assistance.

Which UCare plan is right for me?
If you are eligible for Medicare, have a disability, or qualify for coverage through a Minnesota Health Care Program, such as MinnesotaCare or Medical Assistance, UCare offers a plan that is right for you. Here is an overview of UCare plans and who they serve.

Medicare Advantage Programs

UCare for Seniors – An affordable Medicare plan available in Minnesota and Wisconsin.

Group UCare for Seniors – An affordable Medicare plan offered to the retirees of more than 60 employers.

UCare Secure – A Medicare plan designed to meet the needs of people diagnosed with one or more chronic conditions.

Minnesota Health Care Programs

For individuals and families

MinnesotaCare – A state-subsidized program for people and families without access to affordable health care coverage.

Prepaid Medical Assistance Program (PMAP) – A federally and state-funded program for people and families who meet income and other eligibility requirements. This program provides medical services to Medical Assistance managed care enrollees.

Prepaid General Assistance Medical Care (PGAMC) – A state-funded program for people who meet income and other eligibility requirements. This program provides medical services to General Assistance Medical Care managed care enrollees.

For seniors

Minnesota Senior Health Options (MSHO) – A plan that combines the benefits of Medicare and Medicaid. It is for people ages 65 and older who are eligible for Medical Assistance and are enrolled in Medicare Parts A and B or who have MA only.

Minnesota Senior Care Plus – A federally and state-funded program for people who are age 65 or older who meet income and other eligibility requirements. This program provides medical services to Medical Assistance managed care enrollees.

For adults with disabilities

UCare Connect – A plan designed to meet the unique needs of adults with a certified disability, or developmental disability. It is for people ages 18-64 who are eligible for Medical Assistance (MA) and are enrolled in Medicare Parts A and B or who have MA only.

UCare Complete – A plan designed to meet the special needs of adults with physical disabilities. It is for people ages 18-64 who are eligible for Medical Assistance and are enrolled in Medicare Parts A and B or who have MA only.

How do I become a UCare member?
Medicare-eligible individuals can call us at 612-676-3500 or toll-free at 1-877-523-1518 for more information. Individuals eligible for UCare’s MSHO, UCare Connect, or UCare Complete can call us at 612-676-3554 or toll-free at 1-800-707-1711. If you qualify for coverage through Minnesota Health Care Programs, click on these program links for enrollment information: MinnesotaCare, Prepaid Medical Assistance Program, Prepaid General Assistance Medical Care, or Minnesota Senior Care Plus.

How do I learn more about UCare for Seniors?
Our Medicare Advantage offering, UCare for Seniors, has its own section of our web site. Click here to learn details about UCare for Seniors, find out if you are eligible, and compare plan options and costs.

How do I compare UCare for Seniors Medicare plans?
UCare for Seniors, our Medicare Advantage plan, has three coverage levels and premiums based on plan features and where you live. Visit the UCare for Seniors Compare Plans page.

How do I find out if my doctor or dentist is in the UCare network?
UCare works with hundreds of physicians, hospitals and dentists. To learn whether your provider is in the UCare network, click on one of our search tools: Find a Doctor or Find a Dentist.

How do I make changes to my coverage?
UCare for Seniors members should call Member Services at 612-676-3600 or 1-877-523-1515 Toll Free. Group members who have UCare coverage through their employer should call 612-676-6840 or 1-877-447-4385 Toll Free.

How do I view my claim history?
Members can view personal claims information by logging onto our secure members-only site with their user ID and password. Click on Member sign-in, located in the blue navigation bar at the top of the page.

How do I update personal information?
Members can update personal information by logging onto our secure members-only site with their user ID and password. Click on Member sign-in, located in the blue navigation bar at the top of the page.

How do I change clinics?
Members can change their primary care clinics by logging onto our secure members-only site with their user ID and password. Click on Member sign-in, located in the blue navigation bar at the top of the page.

This information is available in other forms to people with disabilities by calling: 612-676-3200 (voice) or toll free at 1-800-203-7225 (voice); 612-676-6810 (TTY/Hearing Impaired) or toll free at 1-800-688-2534 (TTY/Hearing Impaired). Our hours of service are 7:45 a.m. to 5 p.m., Monday through Friday. You can also call the Minnesota Relay Service at 711, or toll free at 1-800-627-3848 (speech-to-speech relay service).