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UCare - Providers - Online Care Management Manual

The Online Care Management Manual was developed as a reference guide for UCare policies and procedures relating to the care management of our members.  The Care Management Manual provides a means of disseminating instructions and guidance to Care Coordinators and Case Managers as they provide services to our members in different UCare products.

If you have questions or would like additional information, please call Bobbi Jo Glood at 612-676-3688 or e-mail her at bjglood@ucare.org.

Once you have used the manual, we would appreciate your feedback.  Please use the Feedback Form to provide us with your comments.  Thank you!

 

Table of Contents

Chapter 1:  Introduction to UCare and the Care Management Manual

Chapter 2:  Minnesota Senior Health Options (MSHO) and Minnesota Senior Care Plus (MSC Plus) Care Management Requirements

Chapter 3:  Special Needs Basic Care - UCare Connect Care Management Requirements

Chapter 4:  Prepaid Medical Assistance Program (PMAP) Care Management Requirements

Chapter 5:  Medicare Advantage - UCare for Seniors (Value, Value Plus and Classic) Care Management Requirements

Chapter 6:  Delegate Job Aides

Chapter 7:  Targeted Case Management

Chapter 8:  UCare Provider Manual

Chapter 9:  Utilization Review

Chapter 10:  Delegation Oversight and Compliance

Chapter 11:  Disease Management

Chapter 12:  Performance Improvement

Chapter 13:  Newsletters from UCare

Chapter 14:  Department of Human Services (DHS) Links

Chapter 15:  UCare Clinical Practice Guidelines

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