The Online Care Management Manual was developed as a reference guide for UCare policies and procedures relating to the care management of our members. The Care Management Manual provides a means of disseminating instructions and guidance to Care Coordinators and Case Managers as they provide services to our members in different UCare products.
If you have questions or would like additional information, please call Bobbi Jo Glood at 612-676-3688 or e-mail her at bjglood@ucare.org.
Once you have used the manual, we would appreciate your feedback. Please use the Feedback Form to provide us with your comments. Thank you!
Table of Contents
› Chapter 1: Introduction to UCare and the Care Management Manual
› Chapter 2: Minnesota Senior Health Options (MSHO) and Minnesota Senior Care Plus (MSC Plus) Care Management Requirements
› Chapter 3: Special Needs Basic Care - UCare Connect Care Management Requirements
› Chapter 4: Prepaid Medical Assistance Program (PMAP) Care Management Requirements
› Chapter 5: Medicare Advantage - UCare for Seniors (Value, Value Plus and Classic) Care Management Requirements
› Chapter 6: Delegate Job Aides
› Chapter 7: Targeted Case Management
› Chapter 8: UCare Provider Manual
› Chapter 9: Utilization Review
› Chapter 11: Disease Management
› Chapter 12: Performance Improvement
› Chapter 13: Newsletters from UCare
› Chapter 14: Department of Human Services (DHS) Links