Provider Alert: Applying Co-pays for Vision Services in Error
UCare has identified an error in applying specialist office visit co-pays for vision services for our UCare for Seniors members. This affected claims that were finalized with dates of services in 2009 from vision providers.
We have identified all the vision service claims that were assessed a co-pay in error and have reprocessed all of them as of today, 10/26/09. Vision providers will receive future explanation of payments (EOPs) showing the adjustment and payment of the co-pays.
If you are a vision provider and have collected co-pay(s) from a UCare for Seniors member, we apologize for the inconvenience and you should reimburse the patient(s) back their money.
Please call our Provider Assistance Center at 612-676-3300 or 888-531-1493 (toll free) if you have any questions or concerns. Thank you.
(Posted 10/26/09)
(Updated 8/27/09)
Provider Alert: Potential Claim Payment Error
UCare recently identified an error in adjudication for claims processed between the dates 7/10/09 - 7/16/09. This has created an environment in which incorrect providers may have been paid. UCare has corrected the error and we apologize for the inconvenience this may cause.
Claims that were affected by the payment error have been identified and currently being adjusted.