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​EPIC Hearing Health Care Network

Hearing problems are common. The good news is hearing loss is usually treatable, primarily through the use of hearing devices. However, less than 25% of people who can benefit are treated. 

UCare offers UCare for Seniors members use of the EPIC Hearing Health Care Network. The EPIC Hearing Health Care Network provides easy access to credentialed ENT physicians and licensed audiologists. By using EPIC, you can obtain discounts on hearing devices. EPIC’s prices may be as much as 60% below manufacturer’s suggested retail price and up to 35% lower than most discount offers.

You can also receive discounts on:

  • Hearing device batteries
  • Custom ear protection
  • Custom swim and musician plugs
  • Hearing aid cleaning supplies
  • Telephone amplification
  • Wireless TV amplification
  • Hearing aid-compatible cell phones
  • Assistive/alerting devices  

Through this service, you have access to most manufacturers and the latest hearing device technology.

The products and services described above are neither offered nor guaranteed under our contract with the Medicare Program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these services may be subject to the UCare grievance process.

How EPIC Works

Step One: Call EPIC at 1-866-956-5400 (TTY 626-723-2173). A hearing counselor will assist in determining your hearing needs and will locate a participating hearing provider near you. Contact the hearing provider and schedule an appointment. You will receive a Referral Activation Form and an EPIC booklet outlining EPIC’s features and prices in the mail.

Step Two: Bring your Referral Activation Form to your appointment. Your hearing provider will determine the best hearing aid(s) for you. Upon agreement to the hearing aid(s) recommendation, the provider will fax your order to EPIC. Payment for your hearing aid(s) is made to EPIC at your hearing provider’s office.

Step Three: Your hearing provider will contact you when shipment is received and they will schedule a fitting appointment. Submit your itemized EPIC hearing aid receipt* for reimbursement to:

UCare
Attn: Customer Services
P.O. Box 52
Minneapolis, MN 55440-0052

*EPIC receipt is made available after a 45-day trial period.

Contact EPIC

Phone: 1-866-956-5400 toll free (TTY 626-723-2173)

April 2015