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Transition to Better Care Video
View this lighthearted look at the impressive results of UCare's pilot with Fairview Physician Associates that have already reduced hospital readmissions by more than 30% for UCare for Seniors members.
(If you have trouble viewing this video, click here to install Flash player.)

Quality Highlights

Thanks to strong collaboration with our providers and community partners, UCare delivers measurably high-quality care to every one of our members. Quality monitoring and program initiatives continue to demonstrate positive outcomes.

NCQA "Excellent" Ratings and More

In 2014, UCare for Seniors Medicare Advantage plans and our UCare Choices commercial plans received highly rated accreditations from the National Committee for Quality Assurance (NCQA). UCare was awarded an "Excellent" rating for its first-ever submission of our Minnesota and Wisconsin UCare for Seniors plans for accreditation. UCare Choices plans available through MNsure received the highest possible status from NCQA for new marketplace plans. 

Medicare Star Ratings 

For 2015, UCare for Seniors in Minnesota and Wisconsin both achieved an Overall Rating of 4.5 out of 5 Medicare stars, which equates to the "Very Good" category of the Medicare Plan Performance Ratings. These ratings placed UCare in the top 10.4% of health plans in the country. UCare's Minnesota Senior Health Options (MSHO) achieved an Overall Rating of 3.5 out of 5 stars.

Member Satisfaction

The Centers for Medicare & Medicaid Services (CMS) gauges member satisfaction of Medicare Advantage plans through an annual survey called the CAHPS survey (Consumer Assessment of Healthcare Providers and Systems). The CAHPS survey helps health plans identify opportunities to improve quality and services, and helps CMS monitor the quality and performance of these plans.

On a number of measures, UCare's 2014 CMS CAHPS performance was significantly higher than the national average for UCare for Seniors Minnesota and Wisconsin, and UCare's Minnesota Senior Health Options (MSHO). These measures were:

UCare for Seniors Minnesota

  • Rating of All Health Care 
  • Rating of Personal Doctor
  • Rating of Health Plan 
  • Getting Needed Care
  • Getting Care Quickly
  • How Well Doctors Communicate
  • Customer Service
  • Coordination of Care 
  • Getting Needed Prescription Drugs

UCare for Seniors Wisconsin

  • Rating of All Health Care 
  • Rating of Specialist 
  • Rating of Health Plan 
  • Getting Needed Care
  • Getting Care Quickly 
  • Customer Service 
  • Coordination of Care
  • Getting Needed Prescription Drugs  

MSHO 

  • Getting Care Quickly
  • How Well Doctors Communicate

UCare's Health Improvement Initiatives

We continue to advance the well-being of our members through new health initiatives and screenings. For 2015, we've set performance improvement goals in several focus areas for our Medicare and Minnesota Health Care Programs members. These focus areas include: increasing breast and colorectal cancer screenings; increasing Chlamydia screenings in women; reducing non-urgent emergency department use; improving post-hospitalization transition; improving self-care management and post-hospitalization transition for members with heart failure; controlling high blood pressure, especially among members with diabetes; and increasing well child and adolescent well care visits for children.