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Transition to Better Care Video
View this lighthearted look at the impressive results of UCare's pilot with Fairview Physician Associates that have already reduced hospital readmissions by more than 30% for UCare for Seniors members.
(If you have trouble viewing this video, click here to install Flash player.)

Quality Highlights

Thanks to strong collaboration with our providers and community partners, UCare delivers measurably high-quality care to every one of our members. Quality monitoring and program initiatives continue to demonstrate positive outcomes.

Medicare

For 2013, UCare for Seniors Minnesota and Wisconsin achieved the Overall Rating of 4.5 out of 5 stars, which equates to the “Very Good” category of the Medicare Plan Performance Ratings. This rating placed UCare in the top 14.5% of health plans in the country.

UCare Scores Well Above the National Average in 2012 CAHPS® Survey

The Centers for Medicare & Medicaid Services (CMS) gauges member satisfaction of Medicare Advantage plans through an annual survey called the CAHPS survey (Consumer Assessment of Healthcare Providers and Systems). The CAHPS survey helps health plans identify opportunities to improve quality and services, and helps CMS monitor the quality and performance of these plans.

On a number of measures, UCare's 2012 CMS CAHPS performance was significantly higher than the national average for UCare for Seniors Minnesota and Wisconsin, and UCare's Minnesota Senior Health Options (MSHO). These measures were:

UCare for Seniors Minnesota

  • Overall Rating of Health Plan
  • Overall Rating of Health Care 
  • Getting Care Quickly 
  • Customer Service 
  • Care Coordination

UCare for Seniors Wisconsin

  • Overall Rating of Health Care
  • Getting Care Quickly
  • Doctors Who Communicate Well
  • Care Coordination
  • Getting Needed Prescription Drugs

MSHO

  • Overall Rating of Health Plan
  • Overall Rating of Health Care
  • Overall Rating of Personal Doctor
  • Overall Rating of Specialist
  • Getting Care Quickly
  • Doctors Who Communicate Well
  • Care Coordination

UCare's Health Improvement Initiatives

We continue to advance the well being of our members through new health initiatives and screenings. For 2013, we've set performance improvement goals in several focus areas for our Medicare and Minnesota Health Care Programs members. These focus areas include: increasing breast and colorectal cancer screenings; increasing Chlamydia screenings in women; reducing non-urgent emergency department use; improving post-hospitalization transition; improving self-care management and post-hospitalization transition for members with heart failure; and controlling high blood pressure, especially among members with diabetes.

Learn More about Our Quality Programs