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Welcome UCare Providers

Coronavirus (COVID-19) Information for Providers

The COVID-19 Public Health Emergency (PHE) ended May 11, 2023. This page outlines coverage and benefits for UCare members and replaces any previous COVID-19 content posted during the PHE.

Contact the Provider Assistance Center (PAC) at 612-676-3300 or 1-888-531-1493 with questions.

PAGE LAST UPDATED MAY 23, 2023

Tests and Treatment

Billing and Payment

Telehealth, Telemedicine and Technology-Based Services

Telehealth Billing Other Technology-Based Services

UCare Medicare Plans and UCare Individual & Family Plans Products
In addition to telehealth services, there are other technology-based services that providers may use.
 category cpt/hcpcs code narrative description
 Virtual visits G2010 Remote evaluation of recorded video and/or images submitted by an established patient (e.g., store and forward), including interpretation with follow-up with the patient within 24 business hours, not originating from a related Evaluation and Management (E/M) service provided within the previous seven days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment.
 Virtual visits G2012 Brief communication technology-based service, e.g., virtual check-in, by a physician or other qualified health care professional who can report evaluation and management services, provided to an established patient, not originating from a related E/M service provided within the previous seven days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment; 5-10 minutes of medical discussion.
 E-visits 99421
99422
99423
Online digital evaluation and management service, for an established patient, for up to seven days, cumulative time during the seven days.
 E-visits Use these codes for claims with a date of service through 12/31/2020:

G2061
G2062
G2063

Effective for claims with a date of service 01/01/2021 and thereafter, claims should be submitted using the following codes:

98970
98971
98972

Qualified non-physician health care professional online assessment and management service, for an established patient, for up to seven days, cumulative time during the seven days.


 

Qualified non-physician health care professional online assessment and management service, for an established patient, for up to seven days, cumulative time during the seven days. 

Telephone assessments 98966
98967
98968
Telephone assessment and management service provided by a qualified non-physician health care professional to an established patient, parent or guardian not originating from a related assessment and management service provided within the previous seven days nor leading to an assessment and management service or procedure within the next 24 hours or soonest available appointment.