Care Coordination and Care Management
Our resources help you work effectively with members. Use the sparks below to view care coordination-related job aids, trainings, member handouts and information about benefits and perks.
To find product-specific tools and forms, select the desired plan from the "Please select" drop-down and click "Select Plan" to explore each category and its contents.
Alerts & Newsletters
News and information for Care Coordinators.
Alert - 4/30/2025 Connect Contact Requirements Update
May 2025 Care Coordination Newsletter
Benefits, Perks & Member Handouts
Links to member benefits, incentives, referral forms and member facing handouts and flyers.
Job Aids & Resources
Care Coordination job aids, instructions, resources and provider networks search tools.
Model of Care Training
Training and attestation for Care Coordinators on the UCare Model of Care.
People Powered Moments
We want to hear your success stories, you make a difference. These stories are celebrated and may be shared with DHS/CMS to demonstrate the kinds of intercessions provided daily. What might seem like a small encouragement can make a significant impact on quality of life. Use this form to share a story where a member's life was positively impacted by the involvement of a care coordinator.
Clinical Liaison Emails
Connect/Connect + Medicare: SNBCClinicalLiaison@ucare.org
ISNP: isnpprogramcoordinator@ucare.org
MSC+/MSHO: MSC_MSHO_ClinicalLiaison@ucare.org
ISNP: isnpprogramcoordinator@ucare.org
MSC+/MSHO: MSC_MSHO_ClinicalLiaison@ucare.org
Contacts for Care Coordinators
Care Coordination Contact List (Revised 4/1/2025)
UCare Clinical Phone List (Revised 1/3/2025)
To locate a care coordinator:
Providers: call 612-676-6622
Members: call 612-676-6502
UCare System Access Request Forms
DHS System Access Request Form (Revised 1/23/2025)
MMIS Confidentiality Agreement
SecFTP Access Request Form (Revised 9/23/2024)
SecFTP User Instructions (New 11/1/2024)
MMIS Confidentiality Agreement
SecFTP Access Request Form (Revised 9/23/2024)
SecFTP User Instructions (New 11/1/2024)