Skip to content

Care Management and Care Coordination

Select Resources For

Select Plan

Alerts & Newsletters

News and information for Care Coordinators.

Alert - 11/1/2023 Requirement Grids
September 2023 Care Coordination News

View All Alerts and Newsletters

Benefits, Perks & Resources

Links to member benefits, incentives, referral forms, resources and provider network search tools.

View Benefits, Perks and Resources

Job Aids & Member Handouts

Job aids, tip sheets, instructions and convenient member documents.

View Job Aids and Member Handouts

Model of Care Training

Training and attestation for Care Coordinators on the UCare Model of Care.

View Model of Care Training

Policy & Manuals

Clinical Care Management policies, guidelines and manuals.

Care Management Manual
Medical Policy/Medical Necessity Guidelines
UCare Provider Manual

Meetings & Trainings

Quarterly meeting schedule and recorded trainings.

View Meetings & Trainings

Clinical Liaison Emails

Connect/Connect + Medicare: SNBCClinicalLiaison@ucare.org
ISNP: isnpprogramcoordinator@ucare.org
MSHO/MSC+: MSC_MSHO_ClinicalLiaison@ucare.org

Clinical Liaison Contact Lists

Care Coordination Contact List (Updated 9-6-23)
UCare Clinical Phone List (Updated 8-11-23)

UCare System Access Request Forms

SecFTP Access Request (Updated 5-12-23)
DHS System Access Requests