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Welcome UCare Providers

Care Coordination and Care Management

Our resources help you work effectively with members. Use the sparks below to view care coordination-related job aids, trainings, member handouts and information about benefits and perks.

To find product-specific tools and forms, select the desired plan from the "Please select" drop-down and click "Select Plan" to explore each category and its contents.

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Benefits, Perks & Member Handouts

Links to member benefits, incentives, referral forms and member facing handouts and flyers.

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Job Aids & Resources

Care Coordination job aids, instructions, resources and provider networks search tools.
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Model of Care Training

Training and attestation for Care Coordinators on the UCare Model of Care.

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Policy & Manuals

Clinical Care Management policies, guidelines and manuals.

Care Management Manual
Medical Policy/Medical Necessity Guidelines
UCare Provider Manual

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Meetings & Trainings

Quarterly meeting schedule and recorded trainings.

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People Powered Moments

We want to hear your success stories, you make a difference.  These stories are celebrated and may be shared with DHS/CMS to demonstrate the kinds of intercessions provided daily. What might seem like a small encouragement can make a significant impact on quality of life.   Use this form to share a story where a member's life was positively impacted by the involvement of a care coordinator.

Clinical Liaison Emails

Care Coordination Contacts

Care Coordination Contact List (Revised 5/6/2024)
UCare Clinical Phone List (Revised 8/11/2023)


UCare System Access Request Forms

UCare SecFTP Access Request Form (Revised 11/16/2023)
UCare DHS System Access Requests (Revised 6/25/2024)


Benefits and coverage questions?

Contact UCare Customer Service for assistance.

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