Care Coordination and Care Management
Our resources help you work effectively with members. Use the sparks below to view care coordination-related job aids, trainings, member handouts and information about benefits and perks.
To find product-specific tools and forms, select the desired plan from the "Please select" drop-down and click "Select Plan" to explore each category and its contents.
Alerts & Newsletters
News and information for Care Coordinators.
April 2024 Care Coordination NewsletterAlert - In-Person Clarification 1/19/2024
Benefits, Perks & Member Handouts
Links to member benefits, incentives, referral forms and member facing handouts and flyers.
Job Aids & Resources
Care Coordination job aids, instructions, resources and provider networks search tools.
Model of Care Training
Training and attestation for Care Coordinators on the UCare Model of Care.
Policy & Manuals
Clinical Care Management policies, guidelines and manuals.
Care Management Manual
Medical Policy/Medical Necessity Guidelines
UCare Provider Manual
People Powered Moments
We want to hear your success stories, you make a difference. These stories are celebrated and may be shared with DHS/CMS to demonstrate the kinds of intercessions provided daily. What might seem like a small encouragement can make a significant impact on quality of life. Use this form to share a story where a member's life was positively impacted by the involvement of a care coordinator.
Clinical Liaison Emails
Connect/Connect + Medicare: SNBCClinicalLiaison@ucare.org
ISNP: isnpprogramcoordinator@ucare.org
MSC+/MSHO: MSC_MSHO_ClinicalLiaison@ucare.org
ISNP: isnpprogramcoordinator@ucare.org
MSC+/MSHO: MSC_MSHO_ClinicalLiaison@ucare.org
Care Coordination Contacts
UCare System Access Request Forms
UCare SecFTP Access Request Form (Revised 11/16/2023)
UCare DHS System Access Requests (Revised 11/21/2023)
UCare DHS System Access Requests (Revised 11/21/2023)