Mental Health & Substance Use Disorder Services
The Mental Health and Substance Use Disorder Services team is here to assist you with ensuring our members receive the appropriate level of care, in the right place, at the right time.
For billing or claims questions, UCare’s Provider Assistance Center can be reached at 612-676-3300 or 1-888-531-1493.
For billing or claims questions, UCare’s Provider Assistance Center can be reached at 612-676-3300 or 1-888-531-1493.
Resources
UCare does not require a referral for members to see specialists within their plan network, and members may directly access medically necessary care within their plan benefits.
If a member needs a service or procedure listed in the Authorization and Notification Requirement Grids, an authorization or notification must be submitted prior to providing the service. Additional information about authorizations can be found in the provider manual.
For services indicated as notifications, the provider must notify UCare within the timeframe stated. Failure to obtain authorization in advance or follow notification requirements may result in claim payment delays and potential provider liability denials.
For details about which mental health and substance use disorder services require an authorization or notification, please reference the Authorizations page under Resources & Information, then the UCare Authorization & Notification Grid accordions.
For questions about authorizations or notifications, call the Mental Health & Substance Use Disorder Intake Team at 612-676-6533 or 1-855-260-9710.
UCare’s Mental Health & Substance Use Disorder Services Intake team can also be reached via email at MHSUDservices@ucare.org or by fax at 612-884-2033.
If a member needs a service or procedure listed in the Authorization and Notification Requirement Grids, an authorization or notification must be submitted prior to providing the service. Additional information about authorizations can be found in the provider manual.
For services indicated as notifications, the provider must notify UCare within the timeframe stated. Failure to obtain authorization in advance or follow notification requirements may result in claim payment delays and potential provider liability denials.
For details about which mental health and substance use disorder services require an authorization or notification, please reference the Authorizations page under Resources & Information, then the UCare Authorization & Notification Grid accordions.
For questions about authorizations or notifications, call the Mental Health & Substance Use Disorder Intake Team at 612-676-6533 or 1-855-260-9710.
UCare’s Mental Health & Substance Use Disorder Services Intake team can also be reached via email at MHSUDservices@ucare.org or by fax at 612-884-2033.
As a mental health, substance use disorder or primary care provider, you may need to refer a member to case management. The goal for Mental Health and Substance Use Disorder Services Case Management (MH & SUD CM) is to provide member centric advocacy and access to appropriate care for member’s mental health, substance use and/or social needs. UCare’s case management team engages directly with the member to work with them on their goals.
If you would like to refer a member to MH & SUD Case Management, please complete the MH & SUD Case Management referral form on this page.
If you would like to refer a member to MH & SUD Case Management, please complete the MH & SUD Case Management referral form on this page.
UCare believes in ensuring the most safe and effective care for our members. The Minnesota Restricted Recipient Program (MRRP) is a program for Minnesota Health Care Program (MHCP) recipients, developed and operated under the direction of the Minnesota Department of Human Services (DHS) for recipients who have used services at a frequency or amount that is not medically necessary or in the best interest of the health of these individuals.
For full details about the Restricted Recipient Program and referral forms, please reference the provider manual or the Authorizations page under Resources & Information, then Restricted Recipient Program.
For full details about the Restricted Recipient Program and referral forms, please reference the provider manual or the Authorizations page under Resources & Information, then Restricted Recipient Program.
UCare values the continued collaboration and partnerships we have with our providers, stakeholder groups, counties, regulators, grants and initiatives throughout the state of Minnesota.
The MSS Community and Provider Liaison
- Facilitate Communication
- Advance Relationships
- Explore Grant Funding Opportunities
- Share information amongst partner organizations
- Address concerns and support recommendations for collaboration
- Participating in community/regional collaboratives, stakeholder groups or workgroups
Providers and County representatives should feel welcome to contact:
Leon Flack, MSS Provider and Community Liaison
lflack@ucare.org