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Welcome UCare Providers

Model of Care Training for Providers

Request Individual Training

You may request an individual training by emailing the product mailbox: 


UCare is required to provide annual training on our Model of Care program for Dual Eligible Special Needs (D-SNP) and Institutional Special Needs (I-SNP) Plans. The Model of Care training includes information about UCare’s D-SNP and I-SNP plans: Minnesota Senior Health Options (MSHO), UCare Connect + Medicare and the Institutional Special Needs Plans Advocate Choice and Advocate Plus. The Model of Care describes the population, management and UCare’s approach to caring for our population.

UCare’s MSHO, Advocate Choice, Advocate Plus, and Connect + Medicare members face a host of unique challenges and barriers to getting the care they need. These products are designed with a unique set of benefits and services to help members meet these needs and assist them in managing their care.

UCare providers must be compliant in completing Model of Care training to meet CMS requirements. This training will identify how you, as the provider of care, will support UCare’s Model of Care and understand the CMS requirements for serving these members. Additional information on the Model of Care training requirement can be found in the Provider Responsibilities chapter of our Provider Manual.

Providers are required to submit a completed Attestation Form after finishing the Model of Care training so UCare can ensure compliance with the CMS regulatory requirements.

Completing the Model of Care Training

You will have three options for completing the training:

  • You may access a pre-recorded training on our website
  • You may register to attend an in-person/virtual presentation (MSHO/Connect + Medicare only)
  • You may request an individual training, or have any questions answered, by emailing the product mailbox below:

- Connect + Medicare: SNBCclinicalliaison@ucare.org

- ISNP: ISNPprogramcoordinator@ucare.org

- MSHO: MSC_MSHO_Clinicalliaison@ucare.org

Following completion of the training, UCare requires you to fill out the Attestation Form and submit it via email to MOCAttestation@ucare.org

 Month Webex date time
 January Wednesday, January 26 3 pm-3:30 pm
 February Wednesday, February 23 8 am-8:30 am
 March Wednesday, March 23 12 pm-12:30 pm
 April Wednesday, April 20 3 pm-3:30 pm
 May Wednesday, May 18 8 am-8:30 am
June Wednesday, June 15 12 pm-12:30 pm
July Wednesday, July 20 8 am-8:30 am
 August Wednesday, August 17 3 pm-3:30 pm
September Wednesday, September 21 8 am-8:30 am
October Wednesday, October 19 3 pm-3:30 pm
November Wednesday, November 16 12 pm-12:30 pm
December Wednesday, December 21 8 am-8:30 pm

Pre-Recorded Training