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Welcome UCare Providers


Medicare + Medical Assistance

The Pharmacy Benefit Manager (PBM) for all UCare members is Express Scripts, Inc. (ESI). 

UCare Connect + Medicare | UCare's Minnesota Senior Health Options (MSHO)

Electronic Prior Authorization (ePA):

ePA is the preferred method to submit Prior Authorization requests to Express Scripts for pharmacy benefit drugs. Providers may use ePA through ExpressPAth, Surescripts, CoverMyMeds or through the Electronic Health Record.

Prior authorization requests for medical drugs administered in a doctor's office will be reviewed by Care Continuum, a subsidiary of Express Scripts. See information in Medical Injectable Drug Prior Authorization Resources.

Care Continuum reviews Medical Drug Prior Authorization requests for all UCare plans.

To submit an authorization request, use one of the following ways:

  • Online (ePA) via the ExpressPAth Portal at Providers can submit requests, check on the status of submitted requests, and submit an authorization renewal on the ExpressPAth Portal. The site also provides 24/7 access, potential for real-time approvals, and email notifications once a decision is reached.
  • Fax an authorization form to Care Continuum at 1-877-266-1871.
  • Call Care Continuum at 1-800-818-6747.

To request an adjustment to an existing prior authorization:

  • Providers should contact Care Continuum for prior authorization changes.
  • The authorization must be active.
  • End date extensions can be completed due to scheduling issues or health reasons (ex: chemo delayed due to blood count) that may prevent the administration of the previously approved drug.
  • Required information for these requests:
    • Reason for extension.
    • Revised end date.
  • Adjustments are not approved for the reasons listed below. A new review/renewal is required.
    • Additional drug is requested.
    • The patient is due for a renewal.

Non-participating providers should send requests using this form:

  • by fax to UCare Clinical Pharmacy Intake at 612-617-3948.
  • or by mail to UCare, Attn: Pharmacy at P.O. Box 52, Minneapolis, MN 55440-0052.

Providers that received a claim denial due to no authorization in place will continue to work through the provider claims appeal process using the Provider Claim Reconsideration Request Form. 

Transition Policy (updated 12/2021)

Pharmacy Benefit Prior Authorization
Express Scripts, Inc. - Medicare + Medical Assistance (dual eligibles)
Phone: 1-877-558-7521
Fax: 1-877-251-5896

Medical Injectable Drug Prior Authorization
Care Continuum, a subsidiary of Express Scripts
Online (ePA): ExpressPAth Portal at
Phone: 1-800-818-6747
Fax: 1-877-266-1871

UCare Clinical Services Intake
Fax: 612-884-2300

Specialty Pharmacy Contact Information
Fairview Specialty Pharmacy
Phone: 612-672-5260 or 1-800-595-7140 toll free
Fax: 1-866-347-4939


Mail Order Contact Information
Express Scripts Mail Order Pharmacy
Phone: 1-866-544-7950
Fax: 1-800-837-0959
ePrescribing: Express Scripts Home Delivery Pharmacy

Questions? Contact the Provider Assistance Center 

Phone (local): 612-676-3300
Phone (toll free): 1-888-531-1493 
Hours: 8 am - 5 pm, Monday through Friday