Skip to navigation Skip to content Skip to footer
Welcome UCare Providers


Information by UCare Plan

spark icon

UCare Individual & Family Plans

Commercial products for individual and family (IFP) coverage available through MNsure, including UCare Individual & Family Plans and UCare Individual & Family Plans with M Health Fairview.

spark icon

Medicare Programs

UCare Medicare Plans, UCare Medicare Plans with M Health Fairview and North Memorial, UCare Medicare Group Plans, UCare Advocate Plans, EssentiaCare and UCare Your Choice Plans.

spark icon

Medicare + Medical Assistance

UCare Connect + Medicare and Minnesota Senior Health Options (MSHO)

spark icon

State Medical Assistance Programs

UCare Connect (Special Needs BasicCare), Minnesota Senior Care Plus (MSC Plus), MinnesotaCare (MnCare), Prepaid Medical Assistance Program (PMAP)

Resources & Information

Electronic Prior Authorization (ePA):

ePA is the preferred method to submit Prior Authorization requests to Express Scripts for pharmacy benefit drugs. Providers may use ePA through ExpressPAth, Surescripts, CoverMyMeds or through the Electronic Health Record.

Prior authorization requests for medical drugs administered in a doctor's office will be reviewed by Care Continuum, a subsidiary of Express Scripts. See information in Medical Injectable Drug Prior Authorization Resources.

Care Continuum reviews Medical Drug Prior Authorization requests for all UCare plans.

To submit an authorization request, use one of the following ways:

  • Online (ePA) via the ExpressPAth Portal at Providers can submit requests, check on the status of submitted requests, and submit an authorization renewal on the ExpressPAth Portal. The site also provides 24/7 access, potential for real-time approvals, and email notifications once a decision is reached.
  • Fax an authorization form to Care Continuum at 1-877-266-1871.
  • Call Care Continuum at 1-800-818-6747.

To request an adjustment to an existing prior authorization:

  • Providers should contact Care Continuum for prior authorization changes.
  • The authorization must be active.
  • End date extensions can be completed due to scheduling issues or health reasons (ex: chemo delayed due to blood count) that may prevent the administration of the previously approved drug.
  • Required information for these requests:
    • Reason for extension.
    • Revised end date.
  • Adjustments are not approved for the reasons listed below. A new review/renewal is required.
    • Additional drug is requested.
    • The patient is due for a renewal.

Non-participating providers should send requests using this form:

  • by fax to UCare Clinical Pharmacy Intake at 612-617-3948.
  • or by mail to UCare, Attn: Pharmacy at P.O. Box 52, Minneapolis, MN 55440-0052.

Providers that received a claim denial due to no authorization in place will continue to work through the provider claims appeal process using the Provider Claim Reconsideration Request Form. 

Our Medication Therapy Management (MTM) Program is a free service for eligible UCare members to optimize individual medication therapy, experience and outcomes. Members receive a one-on-one consultation with a pharmacist to review their entire medication regimen (including prescription, over-the-counter medications and herbal supplements) to help resolve any potential medication-related issues regarding indication, effectiveness, safety and convenience.

UCare partners with many pharmacists across the state of Minnesota and provides reimbursement for MTM services.

Following is a high-level overview of the MTM Program. Please refer to the MTM section of the provider manual for full program information including detailed topics such as eligibility, expectations, audits, billing and more.


  • Most UCare plans with prescription drug coverage are eligible for MTM services and can receive these services with contracted local pharmacists.
  • Internal UCare telephonic MTM services are only available to Medicare, Connect + Medicare, MSHO, and select Medicaid members.


UCare’s expectation is that MTM services will be billed using MTM CPT codes 99605, 99606 and 99607. Billing is based on complexity, not time, for all lines of business.

Program Information

Important Time Sensitive Requirement Reminders

  • Medicare members must be provided with CMS standardized format materials (including medication action plan and personalized medication list) within 14 days of the encounter.
  • A Continuity of Care Document (CCD) must be submitted within 45 days of the original visit.
  • Member opt-outs from the MTM program must be received within 30 days of member’s decision to opt-out.

Continuity of Care Document (CCD)

MTM providers are required to maintain and submit a CCD for all Medicare visits. It is acceptable to send information for non-Medicare members as well.


For any questions or inquiries regarding the MTM program at UCare, please contact us via email at

Additional Helpful Resources

The Pharmacy and Therapeutics Committee, a group of practicing physicians and pharmacists, meets up to six times per year to recommend medication inclusion or exclusion to our formularies. The Pharmacy and Therapeutics Committee evaluates drugs based on clinical evidence and efficacy (drug monographs, peer reviewed literature, compendia resources), therapeutic guidelines, medication safety and comparable data to other therapeutic alternatives. This committee reviews all new drugs approved by the FDA, new generics, new dosage forms, new indications as well as regular therapeutic class reviews and annual review of all utilization management criteria. 

View the September 2023 Pharmacy and Therapeutics Committee Decisions Here.
View the June 2023 Pharmacy and Therapeutics Committee Decisions Here.
View the April 2023 Pharmacy and Therapeutics Committee Decisions Here.
View the March 2023 Pharmacy and Therapeutics Committee Decisions Here.
View the January 2023 Pharmacy and Therapeutics Committee Decisions Here.
View the November 2022 Pharmacy and Therapeutics Committee Decisions Here.
View the September 2022 Pharmacy and Therapeutics Committee Decisions Here.
View the June 2022 Pharmacy and Therapeutics Committee Decisions Here.
View the April 2022 Pharmacy and Therapeutics Committee Decisions Here.
View the March 2022 Pharmacy and Therapeutics Committee Decisions Here.
View the January 2022 Pharmacy and Therapeutics Committee Decisions Here.


Pharmacy Benefit Prior Authorization
Express Scripts - State Medical Assistance Programs and UCare Individual & Family Plans
Phone: 1-877-558-7523
Fax: 1-877-251-5896

Express Scripts - Medicare, Medicare + Medical Assistance (dual eligibles)
Phone: 1-877-558-7521
Fax: 1-877-251-5896

Medical Injectable Drug Prior Authorization
Participating Providers
Care Continuum, a subsidiary of Express Scripts
Online (ePA): ExpressPAth Portal at
Phone: 1-800-818-6747
Fax: 1-877-266-1871

Non-Participating Providers
UCare Clinical Services Intake
Fax: 612-884-2300

Specialty Pharmacy Contact Information
Fairview Specialty Pharmacy
Phone: 612-672-5260 or 1-800-595-7140 toll free
Fax: 1-866-347-4939
*exclusive network provider of specialty drugs for UCare Individual & Family Plans and State Medical Assistance Programs


Mail Order Contact Information
Express Scripts Mail Order Pharmacy
Phone: 1-866-544-7950
Fax: 1-800-837-0959
ePrescribing: Express Scripts Home Delivery Pharmacy

Questions? Contact the Provider Assistance Center 

Phone (local): 612-676-3300
Phone (toll free): 1-888-531-1493 
Hours: 8 am - 5 pm, Monday through Friday

News & Alerts

Provider News Library

See current news below or click link for our full Provider News Library.
Visit Provider News Library

Newsletter Sign Up

Receive the latest news for providers and our monthly provider newsletter. 
Sign Up