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Welcome UCare Providers

Training & Education

Resources for working with UCare members. 

Presented by Linda Wolford, MS, and Kaitlin Desselle, MS, from Strategic Diversity Initiatives (SDI), and Mai Thor, co-facilitator and disability justice advocate. Many organizations are relatively new to understanding “disability” as an equity and diversity issue. People with disabilities often face physical, programmatic, informational – and especially – attitudinal barriers that limit their opportunities and access. In this workshop, Wolford, Desselle and Thor address the specific stereotypes and myths that surround disability. They explore what it means to act as an ally in various contexts, thus increasing access for all.

Watch the December 7, 2022 training here. 

The Early Intensive Developmental and Behavioral Intervention (EIDBI) training is to assist EIDBI providers who work with UCare members in UCare Connect, UCare Connect + Medicare and Prepaid Medical Assistance Program (PMAP) plans.

The training explores how to work with UCare and covers the following topics and more:

  • Contracting with UCare
  • Credentialing
  • Services requiring Prior Authorizations
  • Claims processing
  • Provider Portal
  • Provider Website
  • Key contacts

The Elderly Waiver (EW) program is a federal Medicaid waiver program that funds home and community-based services for people 65 and older who are eligible for Medical Assistance (MA), require the level of care provided in a nursing home and choose to live in a community with services. 

Frequently Asked Questions Resource
Provider Key Contact List
Training PowerPoint

Upcoming Elderly Waiver provider training seminar

UCare’s Provider Relations and Support Services team will offer four in-person and virtual training opportunities about providing Elderly Waiver (EW) services to members. This training will give providers a better understanding of:

  • UCare’s EW programs available for members
  • UCare’s EW enrollment and the onboarding process
  • UCare’s provider portal and clearinghouse requirements
  • The service authorization process within UCare
  • How to access resources and assistance within UCare

Visit to register.

This training seminar will include a brief overview of care coordination roles and responsibilities for providers, as outlined by DHS, but is not intended to be a care coordination specific training.

The below link to MNDHS provides guidance on covered services for Waiver, AC and ECS case management activities performed by case managers and care coordinators.

CBSM - Waiver, AC and ECS case management

UCare's Elderly Waiver Provider Liaison will contact registrants with additional information about the training, including information about how to attend virtually.

The following table will be updated as future trainings are scheduled. 

Area Date and time Venue
Twin Cities

June 10, 2024

In-Person: 12:30 pm - 2:00 pm


Virtual: 1:00 pm - 2:00 pm

In-Person: UCare office

500 Stinson Blvd.

Minneapolis, MN 55413

Virtual: Microsoft Teams Meeting


August 21, 2024

In-Person: 12:30 pm - 2:00 pm


Virtual: 1:00 pm - 2:00 pm

In-Person: 125 Live

125 Elton Hills Drive NW

Rochester, MN 55901

Virtual: Microsoft Teams Meeting


September 25, 2024

In-Person: 12:30 pm - 2:00 pm


Virtual: 1:00 pm - 2:00 pm

In-Person: Great Lakes Aquarium

353 Harbor Drive

Duluth, MN 55802

Virtual: Microsoft Teams Meeting

Owatonna TBD TBD

An Explanation of Payment (EOP) provides information regarding the adjudication of your claims. Provider Guide: The Explanation of Payment (EOP) shows how to read your EOP and identify the differences for a paid or denied claim.

The Housing Stabilization Services training provides an overview of the following: 

  • Program Overview
  • Provider Enrollment Process 
  • Care Coordination & Approval of Services 
  • Claim Submission Reminders
  • Provider Resources

Housing Stabilization Services (HSS) Training and Resources

UCare provides annual training on our Model of Care for Dual Eligible Special Needs (D-SNP) and Institutional Special Needs (I-SNP) Plans. The Model of Care training gives an overview of UCare's SNP population, network and UCare's approach to supporting members. UCare’s SNP members face a host of unique challenges and barriers to get the care they need. UCare's Special Needs Plans are designed with a unique set of benefits and services to help reduce barriers and assist members in managing their care. The training will help you make connections between the population and benefits to assist in improving member outcomes.

Model of Care Training