Resources for working with UCare members.
Additional resources are available for UCare's Elderly Waiver (EW) and Housing Stabilization Services (HSS) on the Training & Education page.
General Claim Requirement Information
For first time claim submission, please review on the Claims & Billing page and the UCare Provider Manual. These resources include information on billing, remittances, taxonomy, forms, links and more. Please note, some non-contracted providers are required to be registered with the state of Minnesota (i.e., EW and HSS).
Minnesota providers are required to submit all claims electronically through a clearinghouse. Claims may be submitted electronically or on paper by out of state providers.
Guidance for electronic claims submission is provided in the Electronic Data Interchange chapter of the UCare Provider Manual.
Electronic Claims Submitters - Providers must be enrolled with UCare
- Complete and submit the Facility Location Add Form to get enrolled in UCare's payment system. A confirmation number will be provided confirming your submission.
- We require W-9 completion. Please complete the W-9 section within this form.
- Within 30 business days you will receive an email notification from us confirming you have been added to UCare’s payment system.
- Submit your claim(s) electronically to UCare.
A clearinghouse allows you to submit secure claims electronically. They scrub the claim for errors, then securely transmit the electronic claim to the insurance payer.
HealthEC is a free clearinghouse established to meet AUC guidelines for Minnesota electronic billing requirements.
- To register, visit MN E-Connect/Health EC Log In
- UCare Payer ID: 55413
- Contact Information: 1-877-444-7194 or email: email@example.com
Paper Claim Submitters (available for non-Minnesota providers only)
- Mail a copy of the paper claim(s), along with completed W-9 to:
P.O. Box 70
Minneapolis, MN 55440-0070
Click here to download a Printable W-9.
- Guidance for paper claims submission is provided in Claims & Payment chapter of UCare’s Provider Manual.
- UCare requires the corresponding taxonomy to be submitted whenever a National Provider Identification (NPI) is reported on a claim submitted directly to UCare or on claims that will crossover and be coordinated with UCare coverage. When taxonomy is not reported on a claim that includes a NPI number(s), the claim will be rejected.
- For professional claims (submitted via 837P or CMS 1500) – billing and rendering taxonomy.
- For institutional/facility claims – billing (submitted via 837I or UB04) and attending taxonomy (submitted via 837I).
- Taxonomy FAQs
- This process does not add your organization to UCare's contracted provider network. Please see the Join Our Network page if interested in becoming a UCare contracted provider.
UCare’s Non-Contracted Provider Payment Information
When submitting claims follow Department of Humans Services (DHS) and the Centers for Medicare & Medicaid Services (CMS) and standard billing guidelines. UCare reimbursement will be based on DHS and CMS guidelines, Federal and State regulatory requirements.
DHS Provider Manual for Minnesota Health Care Programs
Claim Reconsiderations (Provider Appeals)
Resources and forms for Claims Reconsideration are available on the Claims & Billing page under Forms & Links.
For detailed guidance see the Provider Manual, go to the Claims chapter and review the Non-Contracted Provider Appeal Process section.
Payment and Remittance Information
You must have access to the UCare Provider Portal to request Electronic Payment and Remittance from UCare. Provider Portal access also allows you to check member eligibility and view claims, EOPs and authorizations.
If you contract with a third-party biller to call UCare on your behalf, we need a signed acknowledgement form on file giving UCare permission to release information. Click the link below to approve a third-party biller.
Contact the Provider Assistance Center at 612-676-3300 or 1-888-531-1493 toll-free for guidance on prior authorization requirements, member eligibility and benefit information.
The UCare Provider Portal is a secure website that allows your organization to access information needed to work with UCare members. You can check member eligibility and view claims, EOPs and authorizations. You must be enrolled in the UCare Claim Payment System to be granted access to the UCare Provider Portal.
Visit the Pharmacy page for the following:
- Drug coverage information by UCare plan
- Medical injectable drug prior authorization information by UCare plan
- Formulary information by UCare plan
- Forms to request exceptions or authorizations
Learn more about Real-time Part D Vaccine claims using TransactRX.
Ensure that UCare has accurate information for your organization, location and service providers.
Manage Your Information
Advance Recipient Notice of Non-covered Service/Item (DHS)
Claim Attachment Cover Sheet (Fax: 612-884-2261)
DHS Provider Manual for Minnesota Health Care Programs
Fraud, Waste and Abuse
MN AUC Provider Eligibility Verification Best Practice
Resources for Electronic Transactions
UCare Provider Manual
Waiver of Liability for Non-Contracted Providers
Elderly Waiver providers provide services to our members outside of traditional health care services. Counties pay these providers like lawn care, home making and construction firms, directly. The county “passes through” the cost to UCare through paid claims. It is important that counties conduct due diligence to ensure paid service providers are in good standing with state and federal regulatory agencies. Counties are required to collect information that proves the recipients of the state or federal funds are not on any sanction lists (reference the Provider Responsibilities chapter of the UCare Provider Manual for guidance on managing ineligible providers).
When submitting claims to UCare, enter “Pass Through” within the note segment. This is to ensure UCare can adequately document the pass-through claims.
UCare may request due diligence documentation at any point relating to pass through claims paid.
Counties should complete and submit the Elderly Waiver Pass Through Provider List to firstname.lastname@example.org to notify UCare of the Elderly Waiver providers they are using.