Member Engagement team
Here to help support your preventive care needs
Our diverse team of engagement specialists provides services related to preventive care that align with your cultural and ethnic background and language preferences.
Connect with a member engagement specialist at no additional cost to you. We are here to help address member preventive care needs and concerns to help get your health and well-being on the right track.
Our engagement specialists call members to provide:
- Education on preventive care screenings including annual wellness visits for adults and kids, cancer screenings, diabetes care, dental, hypertension and immunizations
- Assistance with scheduling provider and specialty preventive care appointments
- Preventive care resources and referrals to address your social needs
If you have questions or would like to connect with your member engagement specialist, call UCare Customer Service at the number on the back of your member ID card. You can also email our Member Engagement team directly at outreach@ucare.org.
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Meet our team
Gina Carlson
Native American Member Engagement Specialist
Phone Number: 612-456-7882
Hours of Operation: 7:30 am – 6 pm, Monday – Thursday
Language I speak: English
Hometown/Native American Reservation: Red Lake Band of Chippewa Indians and St. Paul Park, MN
What I love about the work that I do: I love doing this work because our kids are our future. They need care and we need to make sure they are well cared for.
Suhir Saleh
Somali Member Engagement Specialist
Phone Number: 612-294-5044
Hours of Operation: 7:30 am – 6 pm, Monday – Thursday
Languages I speak: Somali and English
Waxaan ku hadlaa Af Soomaali oo waxaan kaa caawin karaa baahiyahaaga daryeelka caafimaadka.
Hometown: Mogadishu, Somalia, East Africa
What I love about the work that I do: I love the work I do. I feel as though I have a team of helpful, positive and supportive people who truly care about UCare members. I try my best to help members get preventive care for the Somali community and all other diverse communities.
Amina Omar
Somali Member Engagement Specialist
Phone Number: 612-456-7883
Hours of Operation: 7:30 am – 6 pm, Monday – Thursday
Languages I speak: Somali and English
Waxaan ku hadlaa Af Soomaali oo waxaan kaa caawin karaa baahiyahaaga daryeelka caafimaadka.
Hometown: Mogadishu, Somalia, East Africa
What I love about the work that I do: I love my role because I like to help my community by bridging gaps between heath care and the Somali community. I also like to educate my community about the benefits of preventive care and help them manage their existing health conditions to stay healthy.
Cindie Kouamé
Member Engagement Specialist
Phone Number: 612-294-5000
Hours of Operation: 7 am – 5 pm, Monday – Thursday; 8 am – 12 pm, Friday
Language I speak: English
Hometown: Minneapolis, MN
What I love about the work that I do: I love bringing my energy and excitement about what I do while working with people with hopes that I can share some of that with each of our members. I love learning about others and finding a common thread to help foster an overall partnership while addressing any needs or sharing our programs.
Julie Moua
Hmong Member Engagement Specialist
Phone Number: 612-676-3594
Hours of Operation: 7:30 am – 6 pm, Monday – Thursday
Languages I speak: Hmong and English
Kuv hais Lus Hmoob thiab tuaj yeem pab tau koj txog kev kho mob uas xav tau.
Hometown: Sacramento, California
What I love about the work that I do: Being able to make member connections and contributing to the community as part of the organization. I am delighted to help out UCare members by speaking the same native language. It helps them better understand the work that we do to serve our members with their health needs.
Tai Lo
Hmong Member Engagement Specialist
Phone Number: 612-456-7881
Hours of Operation: 9 am – 5:30 pm, Monday – Friday
Languages I speak: Hmong and English
Kuv hais Lus Hmoob thiab tuaj yeem pab tau koj txog kev kho mob uas xav tau.
Hometown: Denver, Colorado
What I love about the work that I do: I love my job because everyone shares the same vision and is dedicated to the mission. I love that we are able to help our community on coordinating care and educating about preventive health services.
Awo Qasim
Somali Member Engagement Specialist
Phone Number: 612-676-3265
Hours of Operation: 7:30 am – 6 pm, Monday and Thursday
Languages I speak: Somali and English
Waxaan ku hadlaa Af Soomaali oo waxaan kaa caawin karaa baahiyahaaga daryeelka caafimaadka.
Hometown: Somalia, East Africa and Roseville, MN
What I love about the work that I do: I love to educate my community members about the benefit of preventive health screenings and best way to manage their existing health conditions. I also enjoy bridging the gap between communities and health care services.
Sarah Carlson
Native American Member Engagement Specialist
Phone Number: 612-627-7065
Hours of Operation: 8 am – 4:30 pm, Monday – Friday
Language I speak: English
Hometown/Native American Reservation: Red Lake Band of Chippewa Indians and Minneapolis, MN
What I love about the work that I do: I love being able to help people and I am passionate about working in the community and providing resources and assistance to our members.