Care management for adults

Care management for adults is a program that supports your physical and mental health, substance use recovery and social needs like housing, food access and more. The program is for members who need support navigating their care and accessing services and resources.

How it works

Your care manager partners with you to understand your individual needs and health goals.

They will work with you to:

• Complete a health assessment over the phone
• Create a personalized plan
• Connect you to available resources and support to achieve your desired health outcomes
• Assist with finding resources for basic needs such as food, housing and transportation

They can also help you if your situation changes or you need to adjust your care plan. Your care manager is there to advocate for you, track your progress and make sure you have the support you need. They empower you along your journey to health and wellness. You can opt out of this program at any time.

Getting help

Our team will provide support for you at no additional cost. If you need help finding resources, scheduling appointments, meeting your health goals or other physical or mental health needs, call the customer service number on the back of your member ID card.

If you have general questions or need after-hours help, call the UCare 24/7 Nurse Line at 1-855-260-9708 (TTY 711). 

Call 9-1-1 if you have an urgent or life-threatening concern.