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UCare Health Ride

UCare Health Ride provides no-cost transportation to and from your covered medical, dental and pharmacy visits.

Transportation options

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Public bus and light rail

For members who live on a participating bus line or light rail line. Call to request passes 14 business days in advance. Monthly passes for qualifying members.

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Taxi or volunteer driver

For members who do not live on a bus line. Call Health Ride at least 2 days before your appointment to schedule.

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Special transportation services

For members who cannot safely use a bus, cab or volunteer driver due to a mental health condition or physical impairment. Call Health Ride at least 2 days before your appointment to schedule.

How do I set up transportation with UCare Health Ride?

Call 1-800-864-2157 to request a bus pass or schedule a ride. Health Ride is open 7 am – 8 pm, Monday – Friday.

If you do not speak English or are hearing impaired, please contact UCare Customer Service.

Have the following information ready:

  • UCare member ID card
  • Name, address on file and date of birth
  • Current phone number
  • Doctor, clinic, dentist, pharmacy or other care provider full name and address

Using taxi, volunteer rider and special transportation:


  • Pick-up locations can be at your home, school, work or shelter
  • Pick-up time is up to 60 minutes before your appointment
  • The driver will wait 5 minutes at your pick-up location
  • The driver will give you a return slip with the phone number to call for your return ride

Return rides:

  • Call the number on your return slip to activate your return ride
  • Identify yourself as a UCare member
  • The driver will wait 5 minutes at your pick-up location
  • Return rides may take longer to arrive, depending on traffic and weather

Where can I go?

You can go to these types of visits:

  • Medical
  • Dental
  • Mental health
  • Substance use disorder
  • Pharmacy
  • Durable medical equipment

In case of emergency that needs immediate attention, call 911.

Am I eligible?

The following UCare plan members are eligible for Health Ride. To find the name of your UCare plan, check the front of your insurance ID card and look for “Care Type.”

  • Prepaid Medical Assistance Program (PMAP)
  • Minnesota Senior Care Plus (MSC+)
  • UCare Connect (SNBC)
  • UCare Connect + Medicare (HMO D-SNP)
  • UCare’s Minnesota Senior Health Options (MSHO) (HMO D-SNP)
  • Children on MinnesotaCare
  • Adults on MinnesotaCare (limited to colonoscopy and mammogram services)

Reasons a ride may be denied

  • Requested ride location is for a non‑covered service
  • Your appointment could not be verified
  • Personal information could not be verified
  • No active medical coverage
  • You have access to a working vehicle

Health Ride does limit distance

  • Your primary care appointment can be a maximum of 30 miles from your home
  • Your specialty care appointment can be a maximum of 60 miles from your home.

If you live in a rural area without a primary care clinic within 30 miles or a specialty care clinic within 60 miles, call Health Ride to discuss.