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Individual & Family Plan member center

Thanks for being a UCare member! We’re so glad you’re here and look forward to helping you get the most out of your plan.

Your plan guide

Consider this your home base for everything you need to take advantage of your individual and family plan. Learn about great benefits and programs, find helpful plan resources, access important documents and more. We've got you covered.


Discover what your plan has to offer

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Telehealth, convenience and online care

You get unlimited in-network online and convenience care at no additional cost* with most plans.

Find convenient care

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Mental health and substance use help

Support, appointment needs and scheduling are available through the Mental Health and Substance Use Disorder Triage Line and Access Line at no additional cost.

Get support

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24/7 access to a nurse

Get help any time of the day or week at no additional cost. Call the UCare 24/7 Nurse Line or send a secure message through your online member account.

Access a nurse line

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Prescription drugs

Preventive medication is fully covered and free home delivery is available through Costco Mail Order Pharmacy. You do not need to be a Costco member to use their mail order service.

View formulary

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Health and wellness programs

UCare has many programs and services to help our members lead a healthy lifestyle, including savings on gym memberships, healthy groceries, community education classes and more.

Learn about programs

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Member assistance program

At no cost to you, we provide three counseling sessions with a licensed counselor from M Health Fairview. Get their professional assistance and expertise in-person, online or over the phone.

Find assistance

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In-network preventive care covered 100%

Stay healthy with preventive screenings and services, most at no cost to you.

Learn about preventive care

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Rewards and incentives

Earn rewards when you complete certain preventive screenings, tests or exams.

Discover rewards

*Online and convenience care are available at no additional cost with UCare copay plans but require payment for HSA-compatible plans.


Plan resources

Prescription drug list

Review the formulary for a list of covered drugs. Visit and choose your specific plan from the “Pick your plan” menu to look up covered medications and copay or coinsurance amounts.

Search the formulary

In-network providers and clinics

Find out if your doctor or clinic is in your plan's network by visiting Choose your specific plan from the “Pick your plan” menu and search for doctors, hospitals and more. Narrow your search by choosing a specialty, location or other options.

Find providers and clinics

Health insurance basics

Learn the basics about health insurance including common health coverage terms, levels of coverage and what they mean for your health care costs, ways to get health care coverage and more.

Learn about health insurance basics

HSA-compatible health plans

Discover how a health savings account (HSA), paired with an HSA-compatible health plan, can help you cover health care costs and help you save on your taxes.

Learn about HSA-compatible health plans

Member documents

Review PDF versions of important member documents, such as your Summary of Benefits and Coverage, new member guide, service area map, claim reimbursement form, member contract and more.

UCare Individual & Family Plans member documents

UCare Individual & Family Plans with M Health Fairview member documents

New pharmacy benefit manager

On January 1, 2024, we changed our pharmacy benefit manager (PBM) — the company we use to manage your pharmacy benefits — to Navitus Health Solutions. This change will help you save on your drug costs, provide a better mail order pharmacy experience and give you access to a nationwide network of over 63,000 retail pharmacies. While most members won't experience pharmacy benefit coverage changes, we want to make sure you're informed and feel supported.

Learn more

Access your online member account

Sign in or create a secure online member account. If your plan covers more than one person, each person will need a separate login ID and password for privacy and convenience.

Tip: Have your full UCare member ID number available when creating your account. That number is on your member ID card or can be provided by calling customer service.  

Benefits of having an online member account

  • Send and receive secure messages with customer service and a web nurse
  • Download or request a physical member ID card
  • Get coverage updates and important health and wellness information
  • Manage your contact information
  • Pay your monthly plan premiums online and view your premium invoice and payment history
  • View and track your claims detail, including Explanation of Benefits documents

 Log in


We are here to help! Visit our convenient FAQ webpage. You can also contact UCare Customer Service or send us a secure message through your online member account.