Convenient walk-in and online care
Your UCare Individual & Family Plan offers convenient walk-in and online options for care and medical advice when dealing with a minor illness or common conditions.
Convenience care (retail)
Get care quickly at walk-in or virtual visits to convenience clinics, often in retail stores, grocery stores and pharmacies. Search for convenience clinics near you.
Convenience care is a good option to treat common injuries and illnesses, including:
- Ear infections
- Sinus infection and congestion
- Strep throat
- Urinary tract and bladder infections
- Small blisters and cuts
Online care (e-visits)
Available 24/7, online care (e-visits) are a good option to treat many common conditions, including:
- Cold, cough and flu
- Pink eye
- Bug bites
Telehealth/telemedicine visits for your primary care, mental health or other provider visit is not the same as online care (e-visits) online care providers. Online care is for treating minor conditions (common cold, allergies, etc.) and appointments are not needed. See the Online Care (e-visits) section in your UCare Member Contract for more information.
Get 24/7 virtual medical advice as often as you need* without an appointment or waiting in line.
*For 2023 plan coverage, online and convenience care are available at no additional cost with most UCare copay plans but require payment for UCare Gold Access and HSA-compatible plans. For 2024 plan coverage, online and convenience care are available at no additional cost with most UCare copay plans but require payment for HSA-compatible plans.
If you have questions or are not sure whether your UCare plan is a copay plan or an HSA-compatible health plan, call our customer service team at the number on the back of your UCare member ID card.