Broker portal frequently asked questions
Use this guide to help you get the most out of UCare's broker portal. Our goal is to make it easy to work with UCare. Thank you for your business!
Getting started on the broker portal
When you are newly appointed with UCare you will receive an activation email to complete the broker portal registration. Select Activate Account to create your password and set up security questions.
NOTE: Without the correct answer to your security questions, you will not be able to reset your password.
The first time you login after you activate your account you will be asked to set up multifactor authentication (MFA). Please see the set up authentication instructions if you need additional help.
Adding multifactor authentication to your username/password protects you and your clients and helps ensure the security of both you and your clients' information.
To log into the UCare Medicare broker portal, go to ucare.org/brokers/login.
To log into the UCare Individual & Family Plan broker portal, got to ucare.org/brokers/login-ifp.
You should have received an email from UCare staff with your registration information. If you can’t find the email, look in your email spam folder. If you still can’t find the information, email brokers@ucare.org.
Your username is your email address. If you have forgotten your password or locked your account, click on "need help signing in?" in the broker portal below the sign-in button on the sign-in page.
Ordering materials
We will not have kits or documents available for order this year. You can find all the IFP plan materials on ucare.org and in your broker portal.
- 2026 UCare IFP overview brochure (PDF)
- 2026 HSA-compatible plan guide (PDF)
- 2026 IFP formulary
- All 2026 IFP documents
You can find UCare Medicare Supplement Plan on the plan documents page on ucare.org.
Using your Individual & Family Plan broker portal
You can select New Application in the upper right-hand corner of your IFP broker portal or start an application from a quote by selecting enroll.
- If you are submitting an on-exchange application, you will be redirected to MNsure
- If you are submitting an off-exchange application directly with UCare, you will be able to complete the application in your portal
For detailed information on submitting an application directly with UCare please review the application overview training in the resource center of you IFP broker portal.
Yes, you can leave the application at any time and it will automatically save it where you left off. You can return to the application through the client details section of the portal under applications. When you leave an application, it may take up to 30 minutes to populate your application list. Click on the pencil icon to continue the application where you left off.
Once you submit an application only a summary will be available in your application list. You will be able to access the member information from the application on the member record in the member list view under client details.
Note: It may take up to 30 minutes for the application and the member information to populate in the client details.
| Client financial status | |
|---|---|
| Paid through | This means the subscriber is up to date with their payments. |
| Suspended | When the member is non-subsidized and enter their first month of delinquency. They are now in their first month of grace period. When they are subsidized and enter their second month of delinquency, they are now in their second month of grace period. Their finance status will update from delinquent to suspended. While the finance status is "suspended" they are not eligible to file claims, and therefore their subscriber status will be "suspended." |
| Terminated | A subscriber's financial status will become "terminated" once they fail to advance their paid through date and exhaust their grace period. |
| Client status | |
|---|---|
| Active | This subscriber's account is active, and they are eligible to receive coverage. The subscriber has at the very least made their binder payment and they are currently eligible to file claims. |
| Pending | This subscriber's account is still being processed. This is the first status that a new subscriber and the subscriber entity will remain in a "pending" status until the rate for the subscriber and all associated members on the policy is verified. |
| Verified | This subscriber's account is still being processed. Once the subscriber enters a status of "verified," this means the rate for the subscriber and all associated members on the policy is verified. At this point, the binder payment has not been received or applied and an initial invoice has not been issued. The subscriber entity will not move to an “awaiting payment” status until all current member enrollment folders in workflow make it through underwriting sync and process into the "awaiting payment confirmation" mailbox to hold for a binder payment. |
| Awaiting payment |
This subscriber's account is awaiting its binder payment. The awaiting payment status is only for confirming the binder payment. All subsequent payments are tracked through the financial status. |
| Suspended | This subscriber's account is suspended. The member is delinquent on payments but has not had their coverage terminated yet. Any subscriber with a subsidy will become suspended after one full month of delinquency and will then be terminated after three months of delinquency without paying the full amount owed. Non-subsidized subscribers will become suspended their first day of delinquency and will terminate after a full month of delinquency. While a subscriber is in a "suspended" status, they are not eligible to file claims. |
| Inactive | This subscriber's account is inactive. They have been terminated or canceled. (This can be for any reason including but not limited to non-payment, voluntary withdrawal, declined coverage, termination of benefits, etc.). The subscriber is not eligible to file claims. |
| Application status | |
|---|---|
| In-progress | The application has not been started but has not yet been submitted. |
| Processed | The application has been submitted and is under review. |
| Completed | The application has been approved. The subscriber's eligibility can be tracked through their client status and client financial status. |
| Quotes | |
|---|---|
| Open quotes | This count will include all saved quotes and in progress applications. |
| Completed | This is a count of the broker's total IFP members. |
- The application was submitted through MNsure. MNsure applications will not display in the portal but you will see the member information in the member section of your client details once the enrollment received from MNsure is processed.
- No broker identification number was included on the application from MNsure or an application the client submitted on their own.
- It has not been 30 minutes since the application was submitted directly through UCare.
If there is an issue with your agent of record not being associated with a policy, please send an email to brokers@ucare.org.
If you have additional information about a prospective member, email brokers@ucare.org.
Select export table in the upper right-hand corner of any of the list pages in your client details.
For your security and the security of your clients you will need to create a unique password to export the file. Once the file is exported you will need to use that password every time you access that file.
Select share with client in the upper right-right corner of the portal. A pop-up window will display with a link. You can send that link to your client to complete the application with your NPN associated.
In the member account view you will be able to view your clients' payment history and current payment status. You will also be able to view and manage your clients autopay or scheduled payments.
Note: Your client must make their first payment in order to get their member identification (ID) number and card. They also cannot set up auto pay until the first payment is made. Once the member receives their ID number, they can create a member portal account and set up autopay online.
All changes for on-exchange members will still need to go through MNsure, but you can now make changes for members you have enrolled directly through UCare in the member account view.
You can see the full details on the changes available in the member account overview training.