Pharmacy (Part D) Coverage Determinations, Appeals and Grievances
You have a right to make a complaint if you have concerns or problems with any part of your care as a UCare member. The Medicare program has established rules about what you need to do to make a complaint about Part D services or benefits and what UCare is required to do when we receive a complaint. A complaint will be handled as a grievance, coverage determination, or an appeal, depending on the nature of the complaint. Click the links on the right side of this page to get more information about coverage determinations, appeals and grievances.
Get more information
If you want more information about coverage determinations, filing an appeal or grievance, or appointing a representative, please use the links in the upper right column of this page.
Get more information about coverage determinations.
Learn more about appeals.
Find out more about grievance.
If you have questions about the status of an appeal or grievance request, please call UCare Member Complaints, Appeals, and Grievances at 612-676-6841 or 1-877-523-1517 toll free
If you are hearing impaired, call 612-676-6810 or 1-800-688-2534 toll free.
You can also file a complaint with Medicare using the Medicare Complaint Form.