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Pharmacy (Part D) Appeals

FAQs

Part C Organizational Determinations, Appeal and Grievances

Coverage Determinations
Get more information about coverage determinations.

Appeals
Learn more about appeals.

Grievances
Find out more about grievance.

If you have questions about the status of an appeal or grievance request, please call UCare Member Complaints, Appeals, and Grievances at 612-676-6841 or 1-877-523-1517 toll free

If you are hearing impaired, call 612-676-6810 or 1-800-688-2534 toll free.

You can also file a complaint with Medicare using the Medicare Complaint Form.

Questions?

Call UCare Customer Services if you:

  • Have questions about coverage determinations, appeals, or grievances.
  • Want to get an aggregate number of UCare grievances, appeals, and exceptions.
  • Have questions about the status of a coverage determination request.

TTY: 612-676-6810 or 1-800-688-2534 toll free.


UCare Medicare, UCare SeniorSelect Customer Service

Local: 612-676-3600
Toll free: 1-877-523-1515
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am – 8 pm, seven days a week

UCare Medicare with M Health Fairview & North Memorial Customer Service

Local: 612-676-6520
Toll free: 1-877-618-2595
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am – 8 pm, seven days a week

EssentiaCare Customer Service

Local: 218-722-4915
Toll free: 1-855-432-7025
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am – 8 pm, seven days a week

UCare's Minnesota Senior Health Options (MSHO) Customer Service

Local: 612-676-6868
Toll free: 1-866-280-7202
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am – 8 pm, seven days a week

UCare Connect + Medicare Customer Service

Local: 612-676-3310
Toll free: 1-855-260-9707
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am – 8 pm, seven days a week