Finding care
Getting the right care at the right place
Understanding your options can help you make informed decisions, prevent unnecessary expenses and stay in control of your health. Use this guide to get the right level of care at the right time.
Getting care from in-network providers and places is one way to help manage your health care costs. It’s important to understand that your in-network provider may sometimes provide care at non-network clinics or hospitals. When possible, check the network status of providers and facilities.
Explore your health care options
Nurse Line
The Nurse Line gives you 24/7 access to a nurse for:
- Answers to your health care questions
- Guidance when you have a health concern
- Advice on what level of care is needed
Convenience care
Walk-in or virtual visits to convenience clinics, often in retail stores, grocery stores and pharmacies, for common injuries and illnesses like:
- Ear infections
- Sinus infections and congestion
- Strep throat
- Small blisters and cuts
- Urinary tract and bladder infections
Primary care
Visiting your primary care doctor or clinic is usually the best choice for:
- Preventive care (checkups, vaccines and immunizations)
- Care for new symptoms or long-standing (chronic) conditions
- Follow-up care after an illness or hospital stay
- Medication management
Urgent care
Immediate care for non‑life‑threatening things like:
- Back pain, migraines and headaches
- Broken bones, sprains and strains
- Minor burns, cuts, rashes and infections
- Asthma, bronchitis and respiratory infections
Dental care
Taking care of your teeth and gums can help prevent problems like toothaches and tooth decay (cavities).
In addition to regular checkups, visit a dentist for:
- Bleeding after brushing or flossing
- Receding gums
- Loose or shifting teeth
- Toothaches or sores
Online care
Depending on your plan, you may be eligible for online care through eVisits or Virtuwell. Online care for eligible members is available 24/7 for common conditions like:
- Acne
- Allergies
- Cold, cough and flu
- Pink eye
- Bug bites
- Ear pain
Check your member contract or call the number on the back of your UCare member ID card to see if you're eligible.